The intent of this service is to offer you , "our customer", the best possible 24/7 technical support for EMERGENCY needs in the metal forming industry. It is designed to provide you needed technical support outside of standard work hours. This is because we know many of our customers are running 24 hours a day and seven days a week. We know that breakdowns, technical issues, and concerns can occur at any time. We are here to respond.
Our technicians can be reached 24 hours a day "every day" by following the phone instructions/directions below when calling our facility after normal operating hours (8:00am-5:00pm) weekdays and on weekends. The technicians on call will return your call within the hour, if not immediately.
When you call after hours or on weekends you will be directed to the proper extension number, via a phone message upon calling in to our facility: When you call in to either 207-426-2351 or 1-800-247-2645 when the auto attendant answers press 7 to go directly to the service hotline.
Please note, you will be asked to provide several items of information to a short series of pre-recorded questions to assist our technician in his response to your needs. The following is what you will hear when connected to our service hotline.
You have reached the Formtek Service Group 24/7 Telephone Support Message Center
In order to best assist you, please provide the following information:
(Note: Respond to the following items after the tone following each question)
Your Company Name
Person to Contact
Telephone Number
Equipment Name
Model Number
Serial Number
If electrical, provide us with the electrical drawing number.
A technician will get back to you within the hour.
NOTE:
This is a true service hotline designed to respond to breakdown situations only.
